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Sun Wood International

Tuesday, August 22, 2017

How can I pay?

Wood products from the website can be purchased quickly and safely with all payment methods. These methods can be found here.

How does delivery proceed?

We ship your goods with trusted freight forwarders. Small orders are sent by Austrian postal service or DPD. Larger orders and wood tables are shipped by Dachser Logistik. All shipping information can be found here.

Can I pick up my order in person?

Of course! You can pick up your products at our facility in St. Martin bei Lofer, Salzburg, Austria! When placing your online order, choose "self pick-up" from the shopping basket or from the cash register under "shipping".

What if I cannot find the product in the wood Online Shop?

We apologize. It can happen sometimes. Just contact us. An employee will take your order by telephone or e-mail.

How do I know if you have received my order?

You will receive an order confirmation as soon as we receive your order. If you do not complete the payment process you will not receive an order confirmation. When choosing prepayment, you will find the account information that you need from the cash register, as well as in the order confirmation. 

How long does delivery take?

A colleague will contact you with regard to shipping times of wood tables and customised wood products. Delivery times can be taken from this table. If you have placed an order for a wood table and/or other customized wood product, you will be contacted by Sun Wood as to delivery procedure. 

Can I cancel my order?

Orders of Sun Wood Tables have a special right of revocation. The normal right of revocation applies to all other orders. Get informed on our General Terms and Conditions.

Can I add something to my current order?

Contact one of our colleagues. They will inform you as to the procedure.

Are all of the articles in the webshop available year-round?

Yes, all of the articles are available year-round. If a product is not available for an extended time period, we will remove it from the wood online shop.

Purchase wood products online with personalized customer service: One of our colleagues from the wood products division will gladly answer your questions and take you through our display room.