Saturday, May 27, 2017

Quick delivery from the Online Shop - Europe-wide!

Free Shipping

Choose your method of free shipping from the shopping basket or at the cash register! If no shipping method is shown, it is not available for your region or not available due to the low purchase value. The shipping costs can be taken from the table. Please note that the actual shipping costs will be calculated in the shopping basket.

Some items cannot be delivered free of charge due to the type or complexity of the product. You will find the information on the actual shipping costs in the shopping basket under shipping calculation.


Delivery time

In-stock goods: 5 work days (receipt of payment with prepayment)

Order production (Tables, Table tops): 10 work days (receipt of payment with prepayment)

When you choose the prepayment method, the delivery time is lengthened while we wait for your payment to reach our account. Use the option of immediate bank transfer for quicker delivery.

Telephone advice

In the case of forwarding goods of 31.5 kg or more, you will be informed of the delivery by phone prior to delivery. We reserve the right to charge a fee of € 50 incl. VAT for several delivery attempts.

Delivery time at prepayment

If you pay with prepayment, the delivery time extends until we find your payment with us in the account. Use the possibility of the immediate transfer for a faster delivery.


Acceptance of Delivery

If you should receive a damaged package or suspect that the package contents are not in order, please notate this in the presence of the forwarding agent on the agent's bill of delivery (not on our delivery notice).

Complaints submitted at a later date will not be recognised and thus the goods will not be replaced. Any damage is at your expense.

You can generally assume that the package is undamaged. Since the freight forwarder cannot weight while you unpack the item, you cannot immediately check the product(s) for damage. You can unpack at your leisure and you have the option to make a claim of damage by transport.


Shipping costs

These shipping costs are NET. VAT is an additional 20%. The gross shipping costs will be shown in the shopping basket.

You can find our shipping rates (german) here.

Standard Shipping

Products up to a weight of 31kg ordered by standard shipping will be delivered by DPD, and with Dachser Logistik on orders over 31kg.

Shipping costs are calculated including packaging according to zone and weight. In order to offer you the most economical shipping method, the shipping costs vary also within a country! In the shopping basket, you have the option to calculate shipping before purchasing a product.

Delivery Free Curb

Please note that the delivery of tables is "free curb". As customer, you are responsible for getting your product from the curb to desired location. Employees of freight forwarders do not have the time since their next customer is waiting. Therefore, you should always plan for adequate assistance from family or friends to help you transport your purchase to your home under your own strength.


Shipping confirmation

You will receive a shipping confirmation as soon as your order has left our facilty. 


Shipping date and -time

Monday through Friday from 08:00 to 18:00 to the address you have entered.


Self pick-up

You also have the option of picking up your goods at our facility in St. Martin in Lofer, Salzburg, Austria. From a product value of € 550,-- you get a discount of € 50 from your purchase. This amount will be automatically deducted from your purchase when you choose self pick-up from the shopping basket. 


International Shipping

Online orders possible for all countries in the table above. 

For orders from other countries, just send us a request.


Returns

Returns are generally at the customers own expense. Free return shipping is not possible. When returning large products like wood tables or table tops please contact us first.


Assembly Service

Please note that we offer no assembly service with standard shipping.


Pack Station

Large products like tables or table tops cannot be shipped from DHL Pack Stations, DHL Post-branches or pick up stations. Delivery to addresses on German islands is only possible in certain zipcode areas. Contact us first.


Bulky Goods

Please note that large table tops are considered bulky goods. Please make sure before ordering that the goods you have ordered will fit through your doors. You can find product dimensions on the product site of each particular product. When calculating, add a couple of centimeters to allow for the packaging.


Packaging

Our tables, table tops, wooden boards, table legs, etc. are packaged extremely well in order to guarantee a faultless delivery. These are delivered on one-way pallets or crates. We ask for your understanding that the legal disposal of the packaging lies with you. Our freight forwarders are not allowed to take back the packaging.